Terms and Conditions

These Terms and Conditions govern use of Reelson Casino by any player who creates an account. By registering, a player agrees to be bound by the terms below in full. Reelson reserves the right to amend these terms at any time, with material changes communicated by email or an on-site notice.

Eligibility

Players must be at least 18 years of age, or the legal gambling age in their province of residence if higher, to register an account. Reelson does not knowingly accept players from jurisdictions where online gambling is prohibited by local law, and it is the player’s responsibility to confirm the legality of online gambling in their own province before registering. One account is permitted per person, household, and IP address; duplicate accounts will be closed and any associated bonus funds forfeited.

Account Registration and Verification

Accurate personal information must be provided at registration, including full legal name, date of birth, and a valid email address. Reelson may request identity verification documents, including a government-issued photo ID and proof of address, at any time and particularly before processing a first withdrawal. Accounts with incomplete or mismatched verification information may have withdrawals delayed or declined until the discrepancy is resolved.

Deposits and Withdrawals

Withdrawal requests are subject to standard anti-fraud review and may require additional verification before funds are released. Reelson reserves the right to return funds to the original deposit method if a withdrawal request cannot be verified.

Bonus Terms

• The welcome bonus matches 150% of a qualifying first deposit up to C$1,500.
• A 35x wagering requirement applies to the bonus amount before any related withdrawal.
• Bonus funds expire 14 days after activation if the wagering requirement is not met.
• Maximum bet while a bonus is active is C$10 per spin or per hand; wagers above this limit may void the bonus.
• Game wagering contribution varies: slots 100%, live dealer 20%, table games 10%, video poker 5%, jackpot slots 0%.
• Maximum bonus winnings convertible to withdrawable cash is capped at 10x the bonus amount.
• One bonus is permitted per player, household, and payment method.
• Reelson reserves the right to refuse or withdraw a bonus offer in cases of suspected abuse.

Responsible Gambling

Reelson provides tools including deposit limits, loss limits, session reminders, temporary cool-off periods, and full self-exclusion, all accessible through account settings or by contacting support. Players who believe their gambling has become a problem are encouraged to contact ConnexOntario or Gamblers Anonymous Canada using the details listed in the site footer. Self-excluded accounts cannot be reopened before the selected exclusion period ends, and any active bonus balance is forfeited upon exclusion.

Fair Play and Game Integrity

All games offered on Reelson use random number generators independently tested and certified by accredited testing laboratories. Game outcomes are determined entirely by these certified systems and are not subject to manual manipulation by Reelson staff. Any suspected technical malfunction voids all pays and plays on the affected game, and Reelson’s system logs serve as the final authority in resolving any game result dispute.

Prohibited Conduct

Use of bots, automated scripts, or any software designed to gain an unfair advantage is strictly prohibited and will result in immediate account closure and forfeiture of funds. Collusion between players in any game format, exploitation of software errors for financial gain, and use of stolen or fraudulent payment methods are all grounds for permanent account suspension. Reelson reserves the right to withhold winnings obtained through any prohibited conduct described in this section.

Account Suspension and Closure

Reelson may suspend or close an account at its discretion in cases of suspected fraud, underage registration, breach of these terms, or at the player’s own request. Funds in a closed account, excluding forfeited bonus amounts under applicable bonus terms, will be returned to the player using a verified payment method within a reasonable timeframe following closure.

Limitation of Liability

Reelson is not liable for losses arising from internet connectivity issues, third-party payment processing delays, or circumstances outside its reasonable control. Total liability in any dispute is limited to the balance held in the player’s account at the time the dispute arose.

Governing Law

These terms are governed by the laws applicable to the jurisdiction under which Reelson’s gaming license is issued. Any dispute not resolved through Reelson’s internal complaints process may be escalated to the relevant licensing authority’s dispute resolution service.

Contact

Questions regarding these terms can be directed to support through live chat or email, both accessible from the account dashboard.